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4. Formation of
Agreement and Returns Policy
4.1 The Customer
accepts that the information for the goods and services on the
Website are an invitation to the Customer to make an offer to
purchase them based on these terms and conditions and the other
information on the Website and catalog. By using the Website to
order goods and services, you are offering to purchase them once
upon acceptance of the offer by iSEMcon GmbH. An agreement to
purchase only comes into existence when iSEMcon GmbH confirms its
acceptance of the Customer´s order of the goods or the services or
both by extra e-mail (the automatically generated email is not an
order confirmation) or on despatch of the goods or services,
whichever is the earlier.
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Right of withdrawal - Declaration starts here.
4.2 Product
Return Policy
Purchasers, who are
consumers, are entitled by applicability of the regulations for
distance contracts to a right to revoke the contract on condition
of the following instructions:
Right of
Withdrawal
Customers are entitled to exercise an
unlimited right of return within a period of one(1) month after
receipt of the articles without giving any reasons for such
return. The right of return can be exercised by declaring the
request for return in writing, by e.g. postcard, email, fax
or returning the goods. The revocation period does not start
before the delivery and the reception of this instruction.
Punctual dispatch suffices as compliance with the time limit.
The
revocation must be declared to:
The goods have to
be returned to the following address only:
iSEMcon
GmbH
Alexanderstr. 66
69519 Viernheim, Germany
Fon: +49
(0) 6204 911 24 91
Fax: +49 (0) 6204 911 24 90
email:
support@ibf-akustik.de
In the case of
queries regarding returns, please
- send an e-mail to
support@ibf-akustik.de
Consequences
of Withdrawal
In case of an effective revocation, any
performance received by one party is to be returned to the
respective other, as are benefits derived from such performance,
e.g. interest. If Customer cannot return the goods received
in whole or in part, or if Customer can only return the received
goods in a deteriorated state, Customer must pay
compensation for value insofar. There is no obligation to pay
compensation for value if the sole cause of deterioration of the
goods received was the inspection of the respective goods as
would have been possible in a retail shop. For the rest, Customer
can avoid paying compensation for value in respect of
deterioration in the goods as a result of their proper use,
if Customer did not use the goods the way Customer uses Customer´s
own property and refrain from doing anything that would curtail
the value of the goods. If the value of the order does not exceed
Forty Euros (EUR 40) and the goods delivered correspond to the
goods Customer ordered, Customer must pay the return shipping
cost. If Customer is an EU-resident and if the value of the
Customer´s order exceeds Forty Euros (EUR 40) the costs of the
return shippinmg will be paid by us.
Obligatory refunds of
payments must be made within 30 days after sending the revocation
or returning the goods.
Special
Notes
The returns policy
will also not apply to:
(a) software when
seal is broken or any download version
(b) individual goods
configured or manufactured to the Customer`s specification.
(c)
engineering, measurement and calibration services.
(d)
books
(e) special orders upon customer requirements e.g. spare
parts
No sales/deliveries of Software, books,
customer specific goods or special orders to Greence and
Estonia.
No calibration service available for Switzerland,
Liechtenstein, Norway and Iceland.
For Finnland no return
shipping cost will apply.
(This information is intended
solely for informational purposes; the original German text is
legally binding.)
4.3 For commercial
transactions between businesses (B2B), the following ZVEI GBT´s
apply.
GENERAL
CONDITIONS FOR THE SUPPLY OF PRODUCTS AND SERVICES OF THE
ELECTRICAL AND ELECTRONICS INDUSTRY (“GL”)*
for
commercial transactions between businesses recommended by ZVEI -
Zentralverband Elektrotechnik- und Elektronikindustrie e. V. as of
June 2005 – www.zvei.org
Please ask for the ZVEI - GBT´s – we will send them by mail.
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Right of withdrawal - Declaration ends here.
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