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Formation of Agreement and Returns Policy
The Customer accepts that the information for the goods and services on
the Website are an invitation to the Customer to make an offer to
purchase them based on these terms and conditions and the other
information on the Website and catalog. By using the Website to order
goods and services, you are offering to purchase them once upon
acceptance of the offer by IBF-Akustik e.K.. An agreement to purchase
only comes into existence when IBF-Akustik e.K. confirms its acceptance
of the Customer`s order of the goods or the services or both by extra
e-mail (the automatically online generated email is not an order
confirmation) or on despatch of the goods or services, whichever is the
earlier.
Product Return Policy (EUROPE)
Customers
are entitled to exercise an unlimited right of return within a period
of 14 days after receipt of the articles without giving any reasons for
such return. The right of return can be exercised by declaring the
request for return in writing, e.g. by postcard, email, fax. The timely
dispatch of the goods or of the request for return shall suffice to
comply with the time-limit.
The
goods have to be returned to the following address only:
IBF-Akustik e.K.
Ingenieurbüro Wolfgang Frank
Alexanderstr. 66
69519 Viernheim, Germany
Fon: +49 (0) 6204 911 24 91
Fax: +49 (0) 6204 911 24 90
email: support@akustik.de
In
the case of queries regarding returns, please
-
send an e-mail to support@akustik.de
The costs of the return have to be borne by the Customer.
However, this does not apply in cases where consumer has a statutory
right to cancel the contract (e.g. because the goods are not the
ordered goods). The risk in returning any goods shall be with the
customer. In the event that the customer has returned goods within the
time limit then IBF-Akustik e.K. shall provide a refund of the purchase
price. IBF-Akustik e.K. reserves the right to deduct from the refund
any bank charges incurred as a result of the transfer of the moneys
back to you. All shipping cost has to be paid by the customer (exempt
Germany: see German AGB clause)
In the event that prior to the return the bought article has
not only been inspected but also used by the Customer as intended,
IBF-Akustik e.K. shall be entitled to claim compensation for the loss
of value incurred by such use. In order to avoid compensation, please
handle goods with care and avoid traces of use.
Return Policy: Overseas return (non-EUROPEAN residents
e.g. USA, Canada,....)
We offer a 30 days store credit on our items. Products may be
returned within 30 days of receipt for store credit at our prevailing
selling price at the time of processing or the cost at the time of
purchase which ever is lower. Copy of the receipt must accompany all
returns.
Items returned for store credit must be in original condition
with all original packing, manuals, and accessories.
Customer is responsible for proper packaging of returns and
for all the shipping charges associated with returning the merchandise
for exchange or store credit. We are not responsible for any goods
damaged during the time of transit. Return shipping and handling
charges are nonrefundable.
For your protection it is recommended that the returned
package(s) are insured and that a tracking reference and proof of
delivery is obtainable for the shipment.
No store credit for item(s) returned to us after 30 days of
receipt. Items received by us after 30 days of receipt will be
exchanged and returned to the customer. Merchandise returned for store
credit without the accessories will be returned to the customer freight
collect or at our discretion, a fee will be charged for the missing
items.
The returns policy in this clause 4 shall not apply to
goods or services offered on its Website and catalog which have
additional or special terms and conditions. The returns policy shall
also not apply if the nature of the goods or services offered clearly
make the returns policy inapplicable.
The returns policy will also not apply to:
(a) software.
(b) individual goods configured or manufactured to the Customer`s specification.
(c) engineering, measurement and calibration services.
(d) books
Replacement of goods
In the event that we are not able to deliver the goods after
we enter into an agreement with you because the goods are no longer
available or cannot be delivered for legal reasons, then we reserve the
rights either to offer you goods or services of a similar quality and
price or to rescind the agreement. In such an event, IBF-Akustik e.K.
will notify you of this on an extra email and on the invoice which will
also include the details of the replacement goods and their price and
give to you the option to proceed with the purchase of the replacement.
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